Our
Policies
Refund Policy
If circumstances prevent you from attending your paid for conference, seminar, educational tour, workshop, etc, as conducted by Treenet, you can choose between a refund or credit, provided you have given suitable notice of non-attendance (48 hours for small events; 14 days for Symposium). Such refunds will be determined at the discretion of Treenet.
There are no refunds or credit applicable for an annual membership fee.
Privacy Policy
Treenet is dedicated to keeping your details private. Any information we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to establish contact details for general communication and information updates as part of our network of urban forest professionals.
Treenet uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Treenet only last for your browsing session. We do not store persistent cookies on your computer.
Whenever you use our website, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its “IP address” and is sent automatically each time you access any internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.